Frequently Asked Questions (FAQ)

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers. Buy Now, Pay Later options such as Afterpay and ZipPay are also available.

We begin processing orders as quickly as possible, sometimes within 10-15 minutes. If you need to modify or cancel an order, contact us immediately, and we will do our best to assist you. However, once an order has been processed or shipped, modifications or cancellations may not be possible.

If you need to change your shipping address, please contact us immediately. We will do our best to assist you before the order is processed.

Unfortunately, discount codes must be applied at checkout. However, feel free to contact us, and we will assist you with any future orders.

Yes, we offer special pricing for bulk and trade orders. If you're purchasing for a renovation project or business, contact us for a custom quote.

We ship across Australia, including metro and regional areas. If you are unsure whether we deliver to your location, contact our support team for confirmation.

Delivery times vary depending on your location and product availability:

• Metro areas: 3-7 business days
• Regional areas: 7-14 business days
• Special orders or custom products may take longer.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Yes, once your order has been dispatched, you will receive a tracking number via email. You can track your order online through our shipping partner’s website.

Yes, express shipping is available for select products at an additional cost. Please check at checkout or contact us for availability.

If your order arrives damaged, please take clear photos of the packaging and product, and contact us within 48 hours of delivery. We will assist you in arranging a replacement.

We offer a 30-day return policy on most products. Items must be unused, in original packaging, and in resalable condition. Custom-made or clearance items are non-refundable.

To request a return, contact our customer service team with your order number and reason for return. We will provide instructions for return shipping.

If the return is due to a defect or error on our part, we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Yes, you can exchange an item for a different size, color, or model, subject to stock availability. Contact us to arrange an exchange.

Yes, all our products come with a manufacturer’s warranty. Warranty periods vary by product category and brand.

We do not offer direct installation services, but we can recommend trusted installers in your area. Contact us for assistance.

Currently, we operate as an online store. However, we can provide detailed product images, descriptions, and expert advice to help you make an informed decision.

While we strive to display accurate colors, variations may occur due to screen settings and lighting. If you need precise color matching, contact us for additional images or samples.

You can reach our support team via:

• Email: info@build4less.com.au
• Phone: 02 8866 3242

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST). We strive to respond to inquiries within 24 hours.

Yes, if you find the same product at a lower price from a competitor, let us know, and we will do our best to match or beat it. Conditions apply.

Yes, we offer digital gift cards in various denominations. They can be purchased online and used towards any product on our website.

Yes, we offer trade accounts for builders, architecs, contractors, designers, and renovators. Trade members receive exclusive discounts, priority service, and access to bulk pricing.

You can apply for a trade account by contacting our sales team. Approval is typically processed within 1-2 business days.

Trade clients enjoy:

• Special discounted pricing on bulk orders
• Priority customer service and support
• Access to exclusive product lines

Yes, trade account holders can place orders on behalf of their clients. We can also arrange direct delivery to your project site.

Absolutely! Our team can assist with product selection, custom quotes, and logistics planning for large-scale residential or commercial projects.

If you receive an incorrect item, please contact us within 48 hours of delivery. Provide your order number and photos of the item received, and we’ll arrange a replacement as quickly as possible.

We strive to deliver all orders on time, but delays can occasionally occur due to supplier or courier issues. If your order is delayed beyond the estimated delivery window, please check your tracking number or contact our support team for assistance.

If your tracking shows your order was delivered but you haven’t received it, check with neighbors or building management first. If it’s still missing, contact us, and we’ll investigate with the courier.

Tracking details may take up to 24-48 hours to update. If there’s no update after this period, contact us so we can check with the courier.

Each product comes with an installation guide. However, for electrical and plumbing installations, we strongly recommend using a licensed electrician or plumber to ensure compliance with Australian standards.

We do not offer direct installation services, but we can recommend trusted professionals in your area. Contact us if you need assistance finding an installer.

To maintain the look and longevity of your products:

• Vanities & Cabinets: Use a damp cloth with mild soap; avoid harsh chemicals.
• Taps & Fixtures: Wipe regularly with a soft cloth to prevent limescale buildup.
• Sinks & Basins: Clean with non-abrasive cleaners to avoid scratching the surface.

• Glass or crystal fixtures: Dust regularly with a soft cloth. Use a mild glass cleaner if needed.
• Metal fixtures: Wipe with a dry microfiber cloth to prevent tarnishing.
• LED fixtures: Avoid water exposure and dust lightly to maintain efficiency.

Yes, we offer a range of LED and energy-saving lighting solutions. LED lights consume up to 80% less energy than traditional bulbs and last significantly longer.

Yes, all our products meet Australian standards and regulations. Our bathroom fixtures comply with the Australian Building Code, and our lighting products adhere to Australian electrical safety requirements.

Absolutely! All our lighting products comply with Australian safety and energy efficiency standards. Many of our lights are SAA and RCM certified, ensuring they are safe for use in Australian homes and businesses.

Yes, all our lighting products come with manufacturer warranties, typically ranging from 1 to 5 years depending on the brand. Warranty details are available on individual product pages.